Refund policy

🔄 Return, Exchange & Store Credit Policy

Last Updated: July 30, 2026

At Mantra24Gold, we are committed to delivering premium-quality BIS Hallmarked Gold Jewellery. Every jewellery piece is carefully inspected before dispatch. If, however, you are not satisfied with your purchase, we offer a simple Exchange or Store Credit policy.

📦 Return Eligibility

Customers must request a return within 2 days (48 hours) from the date of delivery.

To be eligible for a return:

    • The product must be unused, unworn, and in its original condition.

    • The product must be returned with its original packaging, invoice, tags, certificates, and accessories.

    • The jewellery must not show any signs of use, damage, alteration, or tampering.

Returns requested after 2 days from the delivery date will not be accepted.

💎 Exchange Policy

If you are not completely satisfied with your purchase, you may exchange the product for another item available on Mantra24Gold.

    • Exchange requests must be made within 2 days of delivery.

    • The exchanged product may be of equal or higher value.

    • If the new product costs more, the customer must pay the price difference.

    • If the new product costs less, the remaining amount will be issued as a Store Credit Voucher.

🎁 Store Credit Voucher

Mantra24Gold does not offer cash refunds.

If you choose not to exchange your product immediately, you will receive a Store Credit Voucher equal to the eligible value of your returned product.

The Store Credit Voucher:

    • Can be used for future purchases on Mantra24Gold.

    • Is non-transferable.

    • Cannot be redeemed for cash.

    • Cannot be exchanged for bank transfer, UPI, credit card refund, or any monetary refund.

    • May be used before its validity period expires (if applicable).

❌ No Refund Policy

Please note that Mantra24Gold follows a strict No Cash Refund Policy.

We do not provide refunds through:

    • Bank Transfer

    • UPI

    • Credit/Debit Card Reversal

    • Cash

    • Wallet Refunds

For eligible returns, customers will receive either:

    • An exchange for another product, or

    • A Store Credit Voucher.

🚫 Non-Returnable Products

The following items are not eligible for return or exchange:

    • Customized or personalised jewellery

    • Engraved jewellery

    • Products damaged due to misuse, accidents, or improper handling

    • Products returned without original packaging, invoice, or certificates

    • Gift Cards and Store Credit Vouchers

📦 Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Please share:

    • Order Number

    • Photos of the product

    • Photos of the package

After verification, we will arrange a replacement or exchange at no additional cost.

🚚 Return Shipping

Customers are responsible for securely packing the product before returning it.

If the return is approved due to a damaged or incorrect product sent by Mantra24Gold, we will arrange the return shipment.

📞 Contact Us

For any return or exchange request, please contact us:

Mantra24Gold

📧 Email: mantrasilver80@gmail.com

📞 Phone: +91 93245 35353

🌐 Website: www.mantra24gold.com

❤️ Our Commitment

At Mantra24Gold, we strive to provide exceptional quality, authentic BIS Hallmarked jewellery, and a transparent shopping experience. Our Exchange & Store Credit Policy is designed to ensure fairness while maintaining the highest standards of customer satisfaction.

✨ Thank you for choosing Mantra24Gold — Pure Trust. Pure Gold.