Shipping policy

🚚 Shipping Policy

Effective Date: July 30, 2026

At Mantra24Gold, we understand that every jewellery purchase is special. We are committed to ensuring that your order is processed with care, securely packaged, and delivered safely to your doorstep. This Shipping Policy outlines our shipping procedures, delivery timelines, and customer responsibilities.

📦 Order Processing

All orders are processed only after successful payment verification.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, promotional events, or unforeseen circumstances, order processing may require additional time.

Customers will receive an order confirmation once the purchase has been successfully placed.

🚛 Shipping Coverage

Mantra24Gold currently delivers across India through trusted and reliable courier partners.

We are continuously working to expand our delivery network while ensuring the highest standards of security and service.

⏳ Estimated Delivery Timeline

Estimated delivery times are as follows:

Location Estimated Delivery
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote & Rural Locations 5–10 Business Days

Please note that these timelines are estimates and may vary depending on courier operations and local service availability.

📍 Shipment Tracking

Once your order has been dispatched, you will receive:

  • Shipping Confirmation

  • Tracking Number

  • Courier Partner Details

You can track your shipment at any time using the tracking information sent to your registered email address or mobile number.

🔒 Secure Packaging

Every jewellery order is packed with exceptional care to ensure maximum protection during transit.

Each package is:

  • Carefully inspected before dispatch.

  • Securely packed to prevent damage.

  • Sealed to maintain product integrity.

  • Dispatched through trusted logistics partners.

💳 Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment confirmation.

From time to time, Mantra24Gold may offer complimentary shipping as part of promotional campaigns or special offers.

📦 Delivery Attempts

Our delivery partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect delivery address

  • Incorrect contact information

  • Refusal to accept the shipment

the package may be returned to us.

Any additional shipping charges incurred for re-dispatch may be borne by the customer.

📍 Customer Responsibility

Customers are responsible for providing accurate and complete shipping information while placing an order.

Please verify the following before completing your purchase:

  • Recipient Name

  • Mobile Number

  • House/Building Number

  • Street Address

  • Landmark (if applicable)

  • City

  • State

  • PIN Code

Mantra24Gold shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

⚠ Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Courier operational delays

We appreciate your patience and understanding in such situations.

📦 Damaged or Tampered Packages

If your shipment appears damaged or tampered with at the time of delivery:

  • Inspect the package carefully before accepting it.

  • If the damage is significant, refuse delivery and contact us immediately.

  • If the package has already been accepted, please notify us within 24 hours of delivery and provide clear photographs of both the packaging and the product.

Our team will review the issue and provide appropriate assistance.

🌍 International Shipping

At present, Mantra24Gold ships exclusively within India.

International shipping services may be introduced in the future.

📞 Customer Support

For any questions regarding shipping, order status, or delivery, please contact our Customer Support Team.

Mantra24Gold

📧 Email
mantrasilver80@gmail.com

📞 Customer Care
+91 93245 35353

🌐 Website
www.mantra24gold.com

📍 Registered Business Address

Mantra Silver
Shop No. 3, Champa Gali
Zaveri Bazaar
Mumbai – 400002
Maharashtra, India

✨ Our Commitment

At Mantra24Gold, every piece of jewellery reflects our dedication to craftsmanship, authenticity, and customer satisfaction. From the moment your order is placed until it reaches your doorstep, we are committed to providing a secure, transparent, and reliable delivery experience.

Thank you for choosing Mantra24Gold. We appreciate your trust and look forward to serving you with excellence. 💛