Terms of service

📜 Terms of Service

Last Updated: July 30, 2026

Welcome to Mantra24Gold. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please discontinue using our website.

1️⃣ Acceptance of Terms

By using Mantra24Gold, you confirm that you have read, understood, and agreed to these Terms of Service, our:

  • Privacy Policy

  • Return, Exchange & Store Credit Policy

  • Shipping Policy

  • Any other policies published on our website

These policies together govern your use of our website and services.

2️⃣ Eligibility

To place an order on our website, you must:

✔ Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.

✔ Provide accurate, complete, and up-to-date information during registration or checkout.

✔ Use our website only for lawful purposes.

3️⃣ Product Information

At Mantra24Gold, we strive to provide accurate product descriptions, specifications, pricing, and images.

However:

  • Product images are for reference only and may slightly differ due to lighting, photography, or screen settings.

  • As every jewellery piece is handcrafted, slight variations in finish, colour, or weight may occur.

  • Product availability is subject to stock availability.

4️⃣ Pricing

All prices displayed on Mantra24Gold are in Indian Rupees (INR).

Prices may change without prior notice due to:

  • Daily gold market fluctuations

  • Making charges

  • Government taxes

  • Regulatory changes

The final amount charged will be the price displayed at the time your order is confirmed.

5️⃣ Order Acceptance

After placing an order, you will receive an order confirmation.

However, Mantra24Gold reserves the right to refuse, cancel, or limit any order due to:

  • Incorrect pricing

  • Product unavailability

  • Payment verification issues

  • Suspected fraudulent activity

  • Technical or system errors

If an order is cancelled after payment has been received, the matter will be handled in accordance with applicable law and your payment provider's procedures.

6️⃣ Payment

We accept secure online payments through authorised payment gateways.

Your financial information is encrypted and processed securely.

Mantra24Gold never stores your:

  • Debit Card Details

  • Credit Card Details

  • CVV

  • UPI PIN

  • Net Banking Passwords

7️⃣ Shipping & Delivery

Orders are shipped to the address provided during checkout.

Estimated delivery times are subject to:

  • Courier Partner Delays

  • Weather Conditions

  • Public Holidays

  • Natural Calamities

  • Government Restrictions

While we strive for timely delivery, Mantra24Gold is not responsible for delays beyond our reasonable control.

8️⃣ Return, Exchange & Store Credit

Please read our Return & Exchange Policy carefully.

Return Window

  • Return requests must be raised within 2 days (48 hours) of receiving the order.

Exchange

Customers may exchange eligible products for another product available on our website.

Store Credit

If you choose not to exchange immediately, you will receive a Store Credit Voucher equal to the eligible product value.

No Cash Refund

Mantra24Gold follows a strict No Cash Refund Policy.

We do not provide refunds through:

  • Cash

  • UPI

  • Bank Transfer

  • Credit Card Reversal

  • Debit Card Reversal

  • Wallet Refunds

Approved returns are eligible only for:

  • Product Exchange, or

  • Store Credit Voucher.

9️⃣ Intellectual Property

All content available on Mantra24Gold, including but not limited to:

  • Logo

  • Brand Name

  • Product Images

  • Website Design

  • Product Descriptions

  • Graphics

  • Videos

  • Text

  • Icons

is the exclusive property of Mantra24Gold and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

🔟 User Responsibilities

By using this website, you agree that you will not:

  • Provide false or misleading information.

  • Attempt to hack or disrupt website operations.

  • Upload malicious software or viruses.

  • Misuse our website or services.

  • Copy or reproduce any website content without permission.

  • Engage in fraudulent or illegal activities.

1️⃣1️⃣ Limitation of Liability

To the maximum extent permitted by applicable law, Mantra24Gold shall not be liable for:

  • Indirect losses

  • Incidental damages

  • Consequential damages

  • Business interruption

  • Loss of profits arising from the use of our website or products

Our liability, if any, shall not exceed the purchase price paid for the relevant order, except where otherwise required by law.

1️⃣2️⃣ Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

We are committed to protecting your personal information and maintaining complete confidentiality.

1️⃣3️⃣ Changes to Terms

Mantra24Gold reserves the right to modify or update these Terms of Service at any time without prior notice.

Any updates will become effective immediately upon publication on this page.

We encourage customers to review these Terms periodically.

1️⃣4️⃣ Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website or any purchase made through Mantra24Gold shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.

📞 Contact Us

If you have any questions regarding these Terms of Service, our products, or your order, please feel free to contact us.

Mantra24Gold

📧 Email:
mantrasilver80@gmail.com

📞 Customer Support:
+91 93245 35353

🌐 Website:
www.mantra24gold.com

📍 Registered Business Address:

Mantra Silver
Shop No. 3, Champa Gali
Zaveri Bazaar
Mumbai – 400002
Maharashtra, India

💛 Thank You

Thank you for choosing Mantra24Gold.

We are committed to delivering authentic BIS Hallmarked Gold Jewellery, exceptional craftsmanship, secure online shopping, and outstanding customer service. Every piece we create reflects our commitment to quality, trust, and customer satisfaction.

✨ Mantra24Gold — Pure Trust. Pure Gold.